Slotonauts Casino

Opening and protecting your account

To use our services, create an account with your email address, name, date of birth, telephone number and a password. Registration with us is restricted to adults aged 18 or over and remains subject to applicable local age and territorial restrictions. Your registered name must match your real name, and we may request proof of identity.

We permit one account per person, and only one per computer, IP address and phone number. This rule also covers our other websites run by the same company, and duplicate accounts may be blocked with funds confiscated without prior notice. If you have lost access to your original account, obtain our administration’s permission before opening another.

Access and account details

Use Reset password, enter the email address used for registration, then follow the instructions we send to that email address. Contact our support team to change your name, phone number or email because these changes require additional verification and cannot be made yourself.

Identity documents

All players who make a deposit with us are subject to KYC procedures, which may include a photograph with identification, third-party database checks, phone verification and document requests. For identity verification, provide a clear whole-document photo of your driver's licence, ID or both sides of your passport showing your full name, matching date of birth, document series and number, issue date and expiry date where provided.

For general address verification, provide an official document with your full name, residential address and an issue date no older than six months. A bank statement, utility or other service bill, or government correspondence can qualify. If you rent and do not use bank cards, the address-document requirement is no older than three months. An anti-money-laundering document request may instead require a utility bill issued within the last 30 days.

For Visa or Mastercard verification, provide images of both card sides showing the first six and last four digits, the holder’s name and expiry date, with the CVV hidden. A card without personal details requires a statement naming the holder and showing its last four digits. For a virtual card, provide a full application-page screenshot showing the masked number, expiry and holder’s name. For a Revolut card, provide a Card Confirmation statement listing all your Revolut cards.

Deposits

To deposit with us, open Cashbox, choose an available payment method, enter the amount and follow the payment instructions, including any specified conversion. You can fund your account from an electronic wallet, phone or card, depending on the choices shown in Cashbox. If a previously used method cannot create a request, you may choose another available method, and additional checks may be required.

Deposits with us must use legitimately sourced funds and an account, payment system or bank card in your own name, and a breach identified during security checks results in confiscated winnings and refunded deposits. For paid SMS deposits, use one accurate profile phone number. Mobile-operator credit is prohibited, as are SMS-loan deposits when your account has a negative balance. Breaching these rules may lead to account blocking that prevents withdrawals. We do not accept cash sent to us.

Payout methods and limits

Withdrawals normally use your deposit method unless we decide otherwise or that payment system cannot process withdrawals. Technical unavailability may lead to an alternative method. If you deposited using several methods, we may split the payout between payment systems under their terms and anti-money-laundering rules. MasterCard credit-card deposits cannot be returned to that card and are refunded using an alternative method.

Our status-related withdrawal limits include the following amounts. A different monthly maximum may be agreed with our administration.

We may charge an expense-related fee of 20% of the amount withdrawn for withdrawals not involved in gameplay, require bets totalling three times the deposit for Live Dealers, Video Poker, Tables and Other games, and exclude Live Slots activity from deposit wagering.

Before a withdrawal

Before withdrawing funds from us, you must wager each deposit three times its amount. For our sportsbook deposit-turnover requirements, bets at odds below 1.55 and cashouts do not count. A payout request with us requires a successful deposit in the last 30 days, and players without one, including those who began with a welcome no-deposit bonus, must deposit and fulfil the betting requirement before requesting a payout.

Before submitting a request, your account payments must pass checks for unauthorised activity and reversals. Complete verification and your profile, including a verified phone number and email, and provide correct payment details. Upload and confirm required documents. Finish or cancel unfinished active bonus rounds, free spins and risk-free bets, and complete applicable bonus conditions.

Processing and request status

We typically process withdrawal requests in 24 to 36 hours, with faster processing possible depending on conditions such as documents uploaded in advance in Profile, while additional gaming-transaction checks may take up to 30 days and provider verification of winnings up to 30 calendar days. Verification may restrict withdrawals while it is in progress. We may also ask for information about your source of earnings with supporting documentation, such as bank statements and payroll records, and we may block your account or withdrawals if you do not provide it or if we have suspicions about your account.

We allow only one withdrawal request at a time and process requests in the order received. View the status of your request in our Cashbox under Withdrawal history.

Inactive accounts

If you do not log in to your account for 180 days, your account becomes inactive and we charge an administration fee of £5 each month while it stays inactive. The monthly fee can change. If less than £5 remains in an inactive account, we debit the entire balance, and once the balance reaches zero no further inactivity fee is charged.

Placing a bet

We honour only bets placed through our official channels. Except for live events, a bet must be placed by the official start or an earlier predetermined cutoff. We may void a bet accepted after betting closed or where the outcome could already have been known.

A bet with us is valid only when a unique bet receipt is issued, and we may refuse part or all of a bet, with uncertain validity resolved through account history or our helpdesk. A single combines its stake and selection odds to calculate potential return. An ordinary multiple requires its selections to win, with combined odds applied to the stake. Where offered, Bet Builder combines two or more selections from the same event and requires every component to win. It does not accept singles or system bets.

Changes and void bets

Unless accepted in error, a bet with us cannot be changed or cancelled, while Cash Out is offered on most markets to close a bet early where available. We return stakes on void bets, including applicable abandoned or postponed events, events played early and technical or obvious errors. A void selection in an ordinary multiple settles at 1.00 and the remaining selections stand, whereas a void component in Bet Builder makes the whole bet void.

We may void bets in whole or part, or withhold payment, for acceptance errors, a material event before odds update, old odds during a technical failure, an already-known outcome, manipulated odds or results, changed event rules, collusion, bonus abuse, bots, use by someone other than the account holder for profit, or arbitrage. Other grounds include an event not played as listed, an unavailable winning selection, obviously wrong odds, a live delay, a decisive live action or incorrect event data. A bet may be voided before or after settlement.

Related outcomes that can affect each other cannot be combined in an ordinary multiple. We may refuse such a bet or void one accepted in error.

Results and Cash Out

We settle bets using results and statistics from the official governing body, including podium or medal results. If official statistics are unavailable or there is significant evidence of an error, we may use independent evidence and delay payout during an investigation. Displayed results and statistics are indicative third-party information. If a market outcome cannot be validated, its bets are void. A later official change does not alter settlement based on the original result.

Unless a sport or bet-type rule says otherwise, bets on postponed or abandoned events remain open if the event is completed by local midnight on the following day. Otherwise they are void, while bets on already-determined abandoned-event markets stand. A venue change generally leaves bets standing unless it moves play to the opponent’s home arena, or moves an international fixture to another country. We may void a bet if the change significantly affects its odds.

Where Cash Out is available, its offered value lets you settle all or part of an open bet early for a profit or loss. A successful request produces a confirmation, a Transaction History record and an account credit. A full Cash Out closes the bet, while later events affect only the portion left open after a partial Cash Out. We may reverse a payout for an error or potential pricing or calculation error, and may suspend or disable Cash Out. Availability for every bet at every time is not guaranteed.

Live odds

Through our Odds Settings, you can enable acceptance of live-bet odds changes so recorded odds may be higher or lower than those shown when Place Bet was clicked, and the setting remains active until you change it. Live scores and statistics come from third parties and may be inaccurate. We may suspend live betting for technical problems or suspected fraud. Deliberate late betting is fraud and leads to confiscation of winnings and possible legal action.

Keeping control

We present gambling as entertainment, not a source of additional income or profit. Keep track of time and spending, avoid trying to recoup a loss immediately and do not play for amounts whose loss would be significant to you.

Independent help

We signpost BeGambleAware for gambling-problem checks and help advice, GamCare for practical assistance in the UK, Gambling Therapy for people affected by gambling, and Gordon Moody for advice, education and therapeutic support. These organisations are independent of our support team.

Breaks and self-exclusion

For a break, write to our Support Service and we will disconnect you for a while, with account blocking through this route possible only after a support manager calls the account owner. Our self-exclusion made via online chat lasts 30 days from the date of blocking.

Our registration rule requires that you do not have, and have never had, a gambling addiction or membership of an organisation intended to restrict gambling access, including GAMSTOP or EGBA. If either applies, stop registration and leave. If you already have an account, contact our support team immediately to block and close it. Continuing despite this rule is your responsibility, including any financial losses, and our administration disclaims responsibility for resulting losses or negative consequences.